Privacy Notice

Privacy Notice

Version: 1.0 | Effective Date:

1. Introduction

Welcome to Velvot Stores Nigeria Limited, hereinafter referred to as “we”, “our” and/or “us”. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Notice explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, purchase products, interact with our services, or otherwise engage with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Notice.

2. Who We Are

Velvot Stores is an online retail platform that offers products and related services to customers through its website and digital channels.

For the purposes of applicable data protection laws, we are the Data Controller responsible for processing your personal information.

Our contact information is:

• Address: 24, Bode Thomas Street, Surulere, Lagos
• Email: order@velvotstore.com
• Telephone: +2348086406499

3. Personal Information We Collect

We may collect and process the following categories of personal information:

3.1 Information You Provide Directly

• Full name
• Email address
• Telephone number
• Delivery and billing addresses
• Payment information
• Account login credentials
• Customer support enquiries
• Product reviews and feedback

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage information
• Pages viewed
• Date and time of access
• Cookies and similar tracking technologies

3.3 Transaction Information

• Purchase history
• Order details
• Delivery information
• Refund and return records
• Payment status

4. How We Use Your Personal Information

We process your personal information for the following purposes:

4.1 To Provide our Services

• Create and manage customer accounts
• Process orders and payments
• Arrange product delivery
• Provide customer support

4.2 To Improve our Website and Services

• Analyse website performance
• Understand customer preferences
• Improve user experience
• Develop new products and services

4.3 To Communicate with You

• Send order confirmations
• Provide shipping updates
• Respond to enquiries
• Notify you of changes to our service

4.4 Marketing

Where permitted by law or with your consent, we may send:

• Promotional offers
• Product recommendations
• Newsletters
• Marketing communications

You may opt out of marketing communications at any time.

4.5 Legal and Regulatory Compliance

We may process your information to:

• Comply with legal obligations
• Detect and prevent fraud
• Enforce our terms and conditions
• Protect our legal rights

5. Lawful Basis for Processing

We process personal information on one or more of the following grounds:

• Performance of a contract with you
• Compliance with legal obligations
• Your consent
• Legitimate business interests
• Protection of vital interests where applicable

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable website functionality
• Remember user preferences
• Improve website performance
• Analyse visitor behaviour
• Deliver relevant advertisements

You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. Sharing of Personal Information

We may share your personal information with:

7.1 Service Providers

• Payment processors
• Delivery and logistics providers
• Cloud hosting providers
• IT support providers
• Marketing service providers

7.2 Regulatory Authorities

• Where required by law, regulation, court order, or governmental request.

7.3 Business Transactions

• In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction.
• We do not sell your personal information to third parties.

8. International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence where our service providers operate.

Where such transfers occur, we will implement appropriate safeguards to ensure your personal information remains adequately protected.

9. Data Security

We implement reasonable technical, administrative, and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Alteration
• Disclosure
• Misuse

While we strive to protect your information, no method of transmission over the internet is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes described in this Privacy Notice
• Comply with legal and regulatory requirements
• Resolve disputes
• Enforce contractual rights

When personal information is no longer required, it will be securely deleted, anonymised, or destroyed.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to certain processing activities
• Restrict processing
• Withdraw consent where processing is based on consent
• Request data portability
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details provided in this Privacy Notice.

12. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without appropriate legal authorisation.

If we become aware that we have collected personal information from a child unlawfully, we will take steps to delete such information promptly.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We encourage users to review the privacy policies of any third-party websites they visit.

14. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be published on this page together with the revised effective date.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Notice or our handling of personal information, please contact:

• Velvot Stores Nigeria Limited
• 24, Bode Thomas Street, Surulere, Lagos, Nigeria.
• order@velvotstore.com
• +2348086406499