We’d Love to Hear From You
Whether you have a question about a product, need a quotation, want technical advice, or require after-sales support, the Velvot Store team is ready to assist you.
Get in Touch Your Way
Choose the most convenient way to reach us. Whether you need product recommendations, technical support, a quotation, or help with an existing order, our team is here to help.
Visit Our Office
24, Bode Thomas Street
Surulere, Lagos
Nigeria
Call Us
Need immediate assistance?
+234 806 406 499
Mon–Sat: 8AM–7PM
Email Us
Need a quotation or support?
order@velvotstore.com
Response within one business day.
Nationwide Delivery
We deliver genuine products safely across Nigeria with secure packaging and reliable logistics.
Let's Start a Conversation
Whether you're making an enquiry, requesting a quotation, or need technical assistance, simply complete the form below and our team will get back to you as soon as possible.
Answers to Your Most Common Questions
Need more information? Here are answers to some of the questions we receive most often. If you can't find what you're looking for, feel free to contact our team.
Yes. We deliver products across Nigeria through trusted logistics partners. Delivery times vary depending on your location, but we always strive for fast and secure delivery.
Absolutely. Every product available on Velvot Store is sourced from trusted manufacturers and authorized distributors to ensure authenticity and quality.
Yes. We provide customized quotations for businesses, organizations, schools, and government agencies. Simply contact our sales team with your requirements.
We accept secure online payments through our supported payment gateways. Additional payment options may also be available for corporate orders.
Many of our products include manufacturer warranties. Warranty coverage varies by product, and the applicable warranty information will be provided where available.
Orders are typically processed within 24 hours. Delivery generally takes:
- Lagos: 1–3 business days
- Other states: 3–7 business days
Delivery times may vary based on your location and product availability.
Yes. Eligible products can be returned in accordance with our Return & Refund Policy. Please contact us as soon as possible if you experience any issues with your order.
You can reach us by:
- Email: order@velvotstore.com
- Contact Form on this page
- Phone (when available)
- Social media channels
Our team responds to enquiries as quickly as possible during business hours.
